We understand that there may be situations where customers need to cancel their order. Therefore, we have a cancellation policy in place to make the process as smooth as possible for our customers.
Customers can cancel their order within 24 hours of placing it by contacting our customer support team through email or phone. If the order has already been dispatched, it cannot be cancelled.
In case of cancellation, if the payment was made online, a refund will be initiated exclusively to your SButter Wallet balance. No refunds will be issued to your bank account, credit card, or any other external payment method. You can use this amount to purchase any item on SButter website.
If the payment was made via cash on delivery, the customer will not be charged for the order.
We reserve the right to cancel any order in case of unavailability of products, technical issues, or any other unforeseen circumstances. In such cases, we will inform the customer immediately and process a full refund if the payment was made online.
We hope this policy helps you understand our cancellation process. For any further queries or assistance, please contact our customer support team here.
Thank you for choosing Yes Butter for your nut butter needs. We hope you have a great experience shopping with us 🙂