If your order arrives damaged, please let us know within 24 hours of delivery.
All SButter orders are securely packed in our custom-made packaging box to ensure the products reach our customers in perfect condition.
In case you receive a damaged package, please follow the instructions below:
To help us maintain quality standards and investigate any issues with our courier partners, please note that for any claims, the following details must be shared with us within 24 hours of delivery:
Mandatory Evidence Required:
- Unboxing Video: A continuous, clear, high-quality, unedited video showing the sealed package, shipping label, outer box, inner packing, and the damaged product.
- Photographs (3 to 5 images):
- Outer packaging displaying the shipping label & AWB/tracking number.
- Inner packaging and cushioning used.
- Clear close-up photos of the damaged product.
- 360-Degree Video: A continuous video covering all sides of the outer packaging box and the damaged jar.
⚠️ Please note: If these details are not provided within 24 hours of delivery, we will be unable to investigate or accept any claim for replacement or refund.
Feel free to reach out if you have any questions.